NetService
Management
Improvement
Measures the performance of Operations support
Guides leaders in establishing performance goals.
Measures the effectivity of devices according to its current state and incident.
Tracks network task checkpoint and its deliverable within the allotted period.
Dashboard overview of active and pending network incident tickets.
Measures the performance of Operations support
Complete network coverage faster identification of issue
Library for detailed network incident and count of Recurrence
and Knowledge Base
Monitors the project and its tasks progress and accomplishment
Securely stores all event tickets, and for auditing and tracking of ticket number.
Collective knowledge base with a set of standardized written procedure of IT processes
Keeps the records of the previous and current network baselines.
Improves service handling, operations confidence and productivity
Conformance to IT processes and IT Security Governance
Balancing of work load distribution over the team, to prevent work load exhaustion
Understand the underlying drivers of performance gaps that requires improvement.
Graphical reporting for project progress and tasks accomplishments
Demonstrate the ROI of service and support, in recognizing the teams effort